WHAT IS YOUR DELIVERY POLICY?

• We offer delivery (for a nominal fee, see below) on arrangements with a min. price of $85.
• Delivery Areas: We deliver to Manhattan, Brooklyn, Queens & New Jersey.
• Same Day Deliveries: In Manhattan, orders must be placed by 3pm.
• Outside of Manhattan, orders must be placed 24 hours in advance.
• Delivery Fees: Depends on the location.
• Outside of Manhattan there will be an additional charge (inquire when ordering).
• Additional delivery terms: Wrong Address: If an erroneous address is furnished to FLORA a second delivery fee will be charged to the customer.
• Recipient is Not Available: If the recipient is not in, FLORA will leave the flower arrangement with a neighbor / doorman / receptionist / security desk.
• A note or phone message will be left for the recipient indicating who is holding their delivery.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
FLORA New York accepts cash, check, Visa, MasterCard and American Express.

DO YOU TAKE CORPORATE ACCOUNTS?
Absolutely! Please contact us today to set up an account for your organization.

RETURN POLICY
Floral Arrangements: Our return policy is handled on a case by case basis. We take the utmost care and caution to only provide top quality products, so almost all quality issues are resolved prior to delivery. In the rare event you are not satisfied with the quality or the freshness of our products please let us know within 48 hours of the delivery. After 48 hours it is very difficult for us to determine if the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. The resolution may include a replacement and/or refund depending on the circumstances.

Orchid Plants: Orchid plants, with proper care, should continue to bloom for a minimum two (2) weeks. If an orchid plant does not last for the 1st week, we will replace the plant free of charge. Note: Please continue to care for the orchid as specified on our Orchid Care Tip card. Once the flowers on your orchid are gone, trim the flowering stem down to 1" above the orchid leaves. The orchid may bloom again in the coming season!

WHAT TYPES OF FLOWERS ARE AVAILABLE?
Since we carry many flowers that are seasonal, not all arrangements appearing on our web site are available at all times of the year. However, our talented team does their utmost to keep the look closest to the desired arrangement while remaining true to our customer's particular color scheme and specific occasion.

HOW CAN I MAKE MY FLOWERS LAST LONGER?
While flowers are not forever, you can make yours last longer by following these tips: Arrangements in VasesKeep the water clean by changing it at least once every other day and re-cut the stems. Although not necessary, flower preservatives will help you keep the flowers even longer.00Arrangements in Floral Foams (green sponge-type material) Carefully empty the water every other day over your sink and then replace with fresh water. Always keep your container completely full. And, always make sure to keep your flowers away from extreme heat and cold.

HOW CAN I ACHIEVE FLORAL FENG SHUI?
Aturally, flowers can beautify your home or office but particular flowers and placement in the Feng Shui manner can enhance your environment and provide you with peace, luck and stability! Specific colors or particular types of flowers are best placed in certain locations to achieve their optimum effect. For example, pink flowers which are thought to encourage tenderness and harmony are a good choice for the bedroom. In practicing Feng Shui, use of dried or artificial flowers should be avoided, as they are symbols of decay or lifelessness. Use living plants or fresh flowers, regularly clearing away any dead stems or flowers. This will encourage good energy flow and give you a sense of balance and calmness.

Try these flowers, plants & colors to give your world a positive lift:

• African Violet
• Attracts recognition for your work, approval, and fame.
• Chrysanthemums
• Brings happiness and laughter to your abode.
• Cyclamen
• Brings romance and passion into your life. • Green Round-leaf Plants
• Beneficial in areas with a lot of electronic equipment, i.e., a home office.
• Lilies
• One of the eight treasures, these are seen as an emblem of summer abundance and are good for balancing out active areas of the home.
• Orange Flowers
• Place in the southeast area of your space to promote good relations between you and others.
• Orchids
• Encourage harmony and peace after arguments.
• Pink Flowers
• Place in the southwest area of your bedroom to bring love.
• Red Tulips
• Encourage romance.
• Roses
• Placed in the west side of your space, they add romance, style and calm.
• Spider Plant
• The long, cascading leaves encourage well-being and calm.
• Sunflowers
• Can bring a wonderful stabilizing influence to your home.
• Yellow Flowers
• Place in the west of your home to bring wealth.
• Wreaths
• A floral wreath on your door provides protection, especially when reflective ribbons are included in the design.